Delivering Quality Service: Jim Campbell Wins Quality Service Initiative Award

Becky Topmiller, Business Administrator, rebecca.topmiller@uc.edu

Acclamations from University Libraries’ staff came pouring in as soon as it was announced that Jim Campbell was this quarter’s recipient of University Libraries’ Quality Service Initiative Award.

Beginning his career with University Libraries in the Mathematics Library in 1989, Jim’s technical skills soon became apparent when, in addition to his regular duties providing library service, he became the go-to-guy for installing and upgrading hardware and software. With technology shaping much of the Libraries’ future, and the steady growth of Jim’s computer knowledge and skills, he focused his career on technology, leading to his current work of providing access and technical support to UCLID, the libraries online catalog.

In addition to his UCLID responsibilities, Jim performs a variety of technical duties including equipment and software installation and troubleshooting, editing Gateway links to OhioLINK and other sponsored databases, and instructing and advising students, faculty, staff, and affiliates on various computer and systems-related matters. Officially, Jim is an application specialist in the Library IT Department, but less formally Erma Fritsche, his supervisor and head of Library IT, refers to him as “The Wizard of Ahhhssss -- for there he goes again, helping someone else.”

To some colleagues who call on Jim’s expertise, he’s seemingly “the invisible man.” You rarely see him, but he is always there when needed. Even though he does the majority of his work behind the scenes, his exceptionally high performance, efficiency, and proactive approaches make his presence very prominent. From UC students experiencing login difficulties because of problems with ID cards, to faculty needing guidance in maneuvering through the OhioLINK system, Jim’s expertise, problem-resolution skills, and excellent customer service make solutions appear quickly and painlessly. He is “quality-service driven” and an invaluable asset to our organization. Congratulations, Jim!

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