A Team Approach to Service

Library IT Team

Have you had your computer fixed lately or needed assistance with a database? Has your computer been upgraded to Windows XP? If so, then you had the opportunity to work with the Library IT Team, recently awarded the 2007 Team Quality Service Initiative (QSI) Award.

This group handles the behind-the-scenes efforts for maintaining crucial library technology systems such as database software, the Windows XP network, numerous servers, and the library’s public computers – all with “amazing cheerfulness,” said one nominator. “They respond as quickly as possible to help with individual or library-wide technical problems and questions.”

Whether it is upgrading the functionality of the public computers, maintaining the Library Catalog server, or designing a new Web form, the work of the Library IT Team touches every library worker and user.

The members of the team are Erma Fritsche, Jim Campbell, Paul Dozier, Lisa Haitz, Karl Hiller, Cherie Matchan, Thomas Scherz, and co-op students Joe Fry and Mark Connaughton.

UCLID Redesign Implementation Team

Have you searched the Library Catalog lately? Thanks to the efforts of the UCLID Redesign Implementation Team, the Library Catalog was given a new public interface in fall 2006 – an effort that led them to be awarded the 2007 Team Quality Service Initiative (QSI) Award.

Building upon the design plan of the UCLID Redesign Task Force, the Implementation Team was charged with the monumental task of taking the plan from concept to reality. They did so with aplomb over a six-month period and with weekly two-hour meetings and plenty of homework for team members.

Along the way, fine-tuning, improvements, and changes to the plan coalesced into the Library Catalog available today at <http://uclid.uc.edu>. The new Library Catalog is contemporary in design and blends well with the various UC library Web sites, yet is easily distinguished as the UC Library Catalog. Navigation now includes tabs, headers and footers, in addition to central search boxes. Many user friendly and up-to-date search methods were incorporated, thus improving access to library holdings. Searching for electronic journals is now as easy as clicking on the “Journal Tab.”

The members of the UCLID Redesign Implementation team are co-chairs Olga Hart and Lisa Haitz plus Nanda Araujo, Diego Moena, and James Campbell from University Libraries. They were joined by Shelly Paden (AIT&L), Rosemary Young (Clermont College Library), and Rob Zai (formerly of Raymond Walters College Library).

Source Index