Delivering Quality ServiceMelissa Cox Norris, Director of Library Communications, melissa.norris@uc.edu |
| The University Libraries Quality Service Award recognizes the fine work of staff who strive to provide the best service to both library users as well as to colleagues. The award was initiated in 2003 and is presented three times each academic year. Annually, a library team, committee, or group is recognized for the exceptional work they do for the library. In addition, the Priscilla Neill Leadership Award recognizes three individuals each year who have demonstrated exemplary leadership. Following are the 2006-2007 recipients of these quality service and leadership awards. Delivering Quality Service
Through good weather and bad, heavy packages and light, Tolbert cheerfully delivers mail, library materials, and supplies to the 10 library locations throughout campus. “Without fanfare, Robert keeps our materials moving through rain, sleet, snow, and sunshine! And he does it with a smile – always courteous and friendly,” is how one nominator described Tolbert. It is not only his sunny disposition that led Tolbert to be awarded this honor, but his ability to adapt easily to new ways of doing his job. In order to cope with an expanded workload, he devised new procedures and innovative methods to organize and deliver materials more efficiently. To meet the expectations of library users when requesting items through OhioLINK, interlibrary loan, or from another UC library, Tolbert takes pride in moving packages quickly to their desired location. John Stork, Assistant Head of Langsam Library’s Circulation Services Department, was the fall-quarter recipient of the award. Nominated for his commitment to the library and users, John was said to “consistently provide an exemplary level of library service to faculty, students, and his colleagues in University Libraries.” Read more about Stork in the Winter/Spring issue of Source. Read about the Celebrating Excellence: The Priscilla Neill Library Leadership Award. |
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“Neither snow, nor rain, nor heat, nor gloom of night stays these couriers from the swift completion of their appointed rounds.” These words describing the U.S. Postal Service could also easily apply to staff member Robert Tolbert, the spring quarter Quality Service Initiative (QSI) Award Winner.