The Quality Service Initiative Award

For Mary Anne McMillan, HR Administrative Coordinator and Purchasing Assistant for the University of Cincinnati Libraries, no day is typical. One moment she is ordering office supplies for the Engineering Library, the next moment she is hiring a new student for Langsam Library’s Info Commons, and later she is working on how to pay contract vendors in the Preservation Services Department. It is this ability to juggle multiple different tasks, all while keeping her wry sense of humor, that led to Mary Anne being awarded the Fall Quarter Quality Service Award.

Mary Anne is known by many throughout the Libraries as the “go-to person.” If she doesn’t know the answer to a business or personnel question, she will ferret it out, and she does so with a sense of enjoyment. As her nominator wrote: “She doesn’t make you feel bad about not knowing something, she just appears glad to help or glad to learn something new if she doesn’t know the answer.”

Mary Anne’s “extra mile” approach also reflects her initiative – she’ll make the call and gather the data to accomplish the task at hand. She never says it can’t be done. Thanks to Mary Anne’s accuracy and accountability, orders go though, vendors get paid, and students get hired – all in a day’s work.

The Quality Service Award recognizes the fine work of University of Cincinnati Libraries staff who strive to provide the best service to library users as well as to colleagues. The award is presented three times per academic year.

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